Facility rating functionality added to Uber Freight

New addition to load-matching apps could bring big advantages

loading dock

Uber Freight is not yet in Australia, when/if it does come to Australia truck owners will be able to rate the conditions they experience at pick-up and drop-off locations.

The load-matching app, in use in North America and other locations, has just added a new functionality called ‘Facility Ratings’.

Uber Freight tell us Facility Ratings gives carriers and drivers the ability to share honest feedback about the facilities they visit.

That gives shippers the insights they need to make changes at facilities and improve drivers’ experiences at those facilities.

The new feature allows carriers and their drivers to rate facilities on a scale of 1 to 5, with the option to leave a written review.

The ratings, along with details about a facility’s amenities, are available to all Uber Freight users.

For example, when drivers are deciding whether or not to book a load, information around bathrooms, parking, on-site scales, and more will be available at their fingertips.

The Facility Ratings data can also be accessed by the shipper, helping them to assess their facilities based on feedback from drivers and determine where and how to focus improvement efforts.

Uber says giving drivers the opportunity to share feedback and giving shippers the ability to use that feedback will “help create a more transparent environment—both now and in the future—for the entire logistics industry.

“When shippers and carriers work more closely together, everyone benefits.”

Stay up to date on the latest on Uber Freight in the Truck News section here at heavyvehicles.com.au.

About Joel Helmes 1676 Articles
Joel is the founder and CEO of Heavy Vehicles. With more than 20 years experience in the media, including more than 10 years heading up the car publication - Behind the Wheel, Joel is passionate about bringing a fresh perspective to the Australian road transport industry. Prior to his media career Joel worked for a number of years as a bus, truck and delivery driver.

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