Everyone knows that a truck or bus that isn’t on the road isn’t making any money.
That’s why Daimler Trucks North America (DTNA) has set a new goal of getting customers back in business in quick time – within 24 hours.
The North American operations of the German owned automotive giants have announced that all their dealerships are now targeting a maximum of 24-hours off the road for regular scheduled servicing.
Previously the 24-hour timeframe for regular scheduled truck and bus servicing was targeted at the 280 Elite Support dealers operating in North America.
Now even those dealerships that haven’t qualified for the accolade (about 44% of all DTNA dealers) will offer their customers the same targeted turnaround time.
Helping the dealerships achieve the 24-hour target will be an expansion in the Alliance Truck Parts business in North America.
This expansion will include a number of new parts distribution centres and additional product lines for the parts division, including additional filters, shock absorbers and collision repair parts.
But what happens if the vehicle isn’t back on the road within 24 hours?
Stefan Kurschner, DTNA senior vice president of aftermarket says there isn’t actually a guarantee of the servicing timeframe, it’s simply a target.
“Obviously if you have a big accident. we’re not going to rebuild your truck in 24 hours. It’s not engine rebuilds or collision repair.
“But if you have a regular service event we’re going to make it happen.”
DTNA is also set to introduce a new Service Tracker mobile app for customers that lets them track the status of their truck service or repair in real time.
“Tell me more, tell me sooner, and fix my truck faster, that’s what customers want.”
There’s no word yet on any similar targets for Australian Daimler Trucks dealerships, as usual though we will keep you updated as further news comes to hand.
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