Having local engineers on hand to assist a potential client meet unique requirement has helped Volvo Trucks win a significant fleet order from national logistics business, the Glen Cameron Group.
The group has purchased 35 Volvo prime movers and rigids in the last 12 months, and it was the ability to supply trucks that met the unique requirements of their clients, CHEP, that made the difference.
CHEP, the well-known pallet supplier, needed Glen Cameron Group to be able to haul loads of pallets up to 20 pallets high on low-height trailers.
Group Asset Manager at Glen Cameron Group, Shane Coates, says this presented a problem.
“We needed trucks with low-profile tyres and a turntable height of 1150mm to fit under the trailer, and a standard turntable height truck was not suitable for this task.
Shane spoke to Volvo Trucks about the predicament and the Swedish truck brand got two engineers on the job straight away.
“Having a manufacturing facility in Brisbane enabled Volvo to offer a local purpose-built low-profile truck that would suit the application.
“Fortunately, the trucks also came with a range of safety features that our customer had mandated.”
Joining the Glen Cameron Group fleet over the past year has been FM450s, FM540s (for B-Double work), and rigid FE Euro-6 flat tops.
Shane says the business will keep coming back for more Volvo Trucks, not just because of the initial help and support, but also the ongoing service they’ve received.
“Volvo have demonstrated to us that they can provide the right trucks for the job and most importantly, that they can deliver the support we need to keep those trucks working.”
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