New trucks still most likely to be serviced by owners

U.S. data shows more than half of fleets do servicing in-house…

New trucks still most likely to be serviced by owners

New data shows the practise of truck fleets performing their own servicing and maintenance continues.

Market-research firm MacKay & Co has found 68% of first owners of heavy vehicles are performing their own servicing in-house.

Of those trucks that have their servicing and maintenance outsourced – 18% are taken to dealers and 14% are being attended to by independent service centres.

The research also revealed that subsequent owners also still do much of their own work.

However, the market research company found that when these owners do outsource they use dealers less often compared to first-up owners, with the independent garages the ones most often getting the additional work.

“We found once again this year that truck fleets would prefer to outsource their servicing needs more often,” says John Blodgett, vice president of sales and marketing at MacKay & Co.

“But, the number-one thing that prevents fleets from doing so is their concern about time lost, downtime and turnaround time.

“This was followed by cost of repair at 25% and quality of work at 23%.”



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